Creating a Target Operating Model (TOM)
A target operating model (TOM) is essentially a blueprint that defines how an organization should operate to achieve its strategic...
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Customer Experience Consultants
Our Customer experience (CX) consultants are experts in helping businesses improve their customer service and overall customer experience. We work with companies to identify areas for improvement, develop strategies to enhance customer satisfaction, and implement solutions to increase customer loyalty, satisfaction and retention.
CX Consulting
A great customer experience will allow you to keep existing customers and acquire new ones. Making communication between business and customer seamless and easy for both sides is the key to success.
A great customer service consultant will get to know your business, getting under the bonnet of what great looks like for you. This all starts with the right customer service strategy.
At Soniza we review the five pillars of the customer experience:
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Business Processes and associated Management Reporting
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Technology
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Costs
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Staff/Resources
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And of course the Customers themselves,
Our approach allows us to fully understand the challenges, identify suitable solutions and work with you on how to strategize, optimise, procure and implement change to improve the customer experience.
Customer Experience Services
Create Your Target Operating Model
Our Target Operating Model Consultancy service is designed to help businesses optimise their operations and achieve their strategic goals. Our team of experts will work closely with you to understand your unique needs and develop a customised plan that aligns with your business objectives. We provide a range of services, including process optimisation, organisational design, and technology implementation, to help you achieve operational excellence and drive growth.
CX Strategy
Customer experience strategy consulting is a service that helps businesses improve their customer experience. Our team of experts will work with to develop a comprehensive strategy that will help you create a positive and memorable experience for your customers. We will analyse your current customer experience, identify areas for improvement, and provide you with actionable recommendations that will help you achieve your goals. With our help, you can create a customer experience that will set you apart from your competitors and drive customer loyalty.
Customer Experience Transformation
Customer experience transformation consulting is a service that helps businesses improve their customer experience by identifying areas for improvement and implementing strategies to enhance customer satisfaction. Our team of experts will work with you to analyse your current customer experience, identify pain points, and develop a customised plan to transform your customer experience. With our consulting services, you can expect to see increased customer loyalty, improved customer retention, and ultimately, increased revenue for your business.
Strategy Case Study
Customer Experience Target Operating Model
Kayanee is a well-being business focused on serving initially the women of the Kingdom of Saudi Arabia (KSA) but are expanding globally The brand features fitness, apparel, healthy eating, learning, nutrition, personal care, and treatment.
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