CUSTOMER EXPERIENCE CONSULTANTS
An Optimised Customer Experience Saves You Time, Money, Hassle and Most Importantly, Ensures Your Customers Are Happy.
CONTACT US TO START YOUR PROJECT:
Improving and Optimising Interactions.
A good customer experience will allow you to keep existing customers and acquire new ones. Making communication between business and customer seamless and easy for both sides is the key to success.
Expectations of 'just' having a call centre are long gone and customers are more demanding than ever, expecting multi-channel, 24x7 service, both for the consumer and increasingly B2B. Couple this with an ever-increasing number of review sites, meaning if you're not providing the service your customers want, they can not only go to a competitor but can speak out to the world with reviews, comments and personal experiences.
At Soniza we can help you address the moving parts of a customer interaction. Where the touchpoints are in your organisation and how to make them more efficient, optimising processes and applying a consultative approach to technology that facilitates a better experience for both business and customer.
CX / UX Consultancy Services
We pride ourselves on being ahead of the market, knowing where technology works and where it doesn't. From reworking existing processes to make them better to advising on where technology can play a part in the customer journey. We've helped some of the best-known companies in the world optimise and innovate how they interact both internally and externally.
Soniza's clients include: Penguin Random House, The Economist, Bestways, Shelter DAC Beachcroft, RPC, Hyde Housing, The IET, The Illuminated River Foundation, BITC, Quantum Plus, Bath ASU, Taylor Wimpey, Morgan Sindall, Keepmoat, Diabetes UK and many more...
Soniza's team of lead consultants, support consultants, data analysts and project managers guarantee that the right skills are deployed at the right time to maximise investment, keep costs low and ensure the right resource is available throughout the lifetime of a project.
CUSTOMER / USER EXPERIENCE STRATEGY
Customer expectations have changed dramatically over the past 5 years. Consumers, suppliers and businesses now expect to be able to resolve issues, buy products and review services 24x7.
This level of service demand is unprecedented and present a real challenge for business, not only to keep up with current trends but to ensure flexibility to meet changing requirements in the future.
At Soniza we help our customers understand their customers and how they can provide a suitable service which beats customer expectation.
We work with our clients to define their customer experience strategy, what processes are required and how they can be optimised to save time and money while providing a better service.
For more information please contact us or click the button below for more information on our approach to strategy.
CUSTOMER / USER EXPERIENCE MAPPING
The 'Customer Journey' is an important part of any business. It can be the difference between success and failure. Understanding how customers interact and where, if any, the failure points are is critical in driving customer satisfaction.
At Soniza we bring our experience and expertise in laying out the current processes, making recommendations on optimisation and often redesigning a more efficient solution. This may be introducing new technology and processes or enhancing old ones.
At Soniza we like to think differently, in fact, we have to, to keep pace with the industry and find innovative ways of meeting customer and business needs.
For more information contact us to discuss your project.
The range of customer interaction possibilities is huge. We've listed just a few to the right and this is not exhaustive. These are currently implemented technologies that we all use every day (We may just not know it).
We help ensure that your customers are getting the most out of your business and that interactions can be made at the right time and on the right platform.
To discuss we can help you define your customer experience strategy, map a successful journey and implement solutions which are right for your business, contact us now for a free chat with one of our consultants.
Just some of the possible interactions include, voice, video, social media, self-service, chatbots, artificial intelligence (AI), virtual reality (VR), email, IVR, webchat, WhatsApp, Alexa (home assistant), UC, SMS, rich media, YouTube, Google, mobile apps, info websites, sales websites, review websites...