Creating a Target Operating Model (TOM)
News and Insights
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![Creating a Target Operating Model (TOM)](https://static.wixstatic.com/media/11062b_270474e153b64538a3f8c2d1dffcc472~mv2.jpeg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/11062b_270474e153b64538a3f8c2d1dffcc472~mv2.webp)
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![Elevating Business Success: The Power of Customer Experience Consultancy](https://static.wixstatic.com/media/11062b_a570d809939b42f6a907dd57bfd8c521~mv2.jpg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/11062b_a570d809939b42f6a907dd57bfd8c521~mv2.webp)
- 2 min
Elevating Business Success: The Power of Customer Experience Consultancy
![](https://static.wixstatic.com/media/1c35d850d2054b659747ecae25301091.jpg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/1c35d850d2054b659747ecae25301091.webp)
![Customer Service Strategy](https://static.wixstatic.com/media/1c35d850d2054b659747ecae25301091.jpg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/1c35d850d2054b659747ecae25301091.webp)
- 2 min
Customer Service Strategy
![](https://static.wixstatic.com/media/11062b_77fe0ce186364935834679b2a34f806f~mv2.jpeg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/11062b_77fe0ce186364935834679b2a34f806f~mv2.webp)
![UC Review](https://static.wixstatic.com/media/11062b_77fe0ce186364935834679b2a34f806f~mv2.jpeg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/11062b_77fe0ce186364935834679b2a34f806f~mv2.webp)
- 2 min
UC Review
![](https://static.wixstatic.com/media/98bd671bf3a848a88db86be8eb3fda5e.jpg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/98bd671bf3a848a88db86be8eb3fda5e.webp)
![SASE, What is it?](https://static.wixstatic.com/media/98bd671bf3a848a88db86be8eb3fda5e.jpg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/98bd671bf3a848a88db86be8eb3fda5e.webp)
- 2 min
SASE, What is it?
![](https://static.wixstatic.com/media/11062b_7cd461b8cf6140cb86f77cc14b921e36~mv2.jpg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/11062b_7cd461b8cf6140cb86f77cc14b921e36~mv2.webp)
![Five ways to improve customer service.](https://static.wixstatic.com/media/11062b_7cd461b8cf6140cb86f77cc14b921e36~mv2.jpg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/11062b_7cd461b8cf6140cb86f77cc14b921e36~mv2.webp)
- 1 min
Five ways to improve customer service.
![](https://static.wixstatic.com/media/11062b_e0db0028bd7a4a5dabf49c5dbc149228~mv2.jpeg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/11062b_e0db0028bd7a4a5dabf49c5dbc149228~mv2.webp)
![What do telecommunications consultants do?](https://static.wixstatic.com/media/11062b_e0db0028bd7a4a5dabf49c5dbc149228~mv2.jpeg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/11062b_e0db0028bd7a4a5dabf49c5dbc149228~mv2.webp)
- 2 min
What do telecommunications consultants do?
![](https://static.wixstatic.com/media/11062b_f91b67fb07cb482895bbd26036511c14~mv2.jpg/v1/fill/w_250,h_166,al_c,q_30,blur_30,enc_auto/11062b_f91b67fb07cb482895bbd26036511c14~mv2.webp)
![What are the characteristics of a zero trust network?](https://static.wixstatic.com/media/11062b_f91b67fb07cb482895bbd26036511c14~mv2.jpg/v1/fill/w_474,h_315,fp_0.50_0.50,q_90,enc_auto/11062b_f91b67fb07cb482895bbd26036511c14~mv2.webp)
- 2 min
What are the characteristics of a zero trust network?
![](https://static.wixstatic.com/media/11062b_0263465b1e774718829f5562c67e6111~mv2.jpeg/v1/fill/w_250,h_166,al_c,q_30,blur_30,enc_auto/11062b_0263465b1e774718829f5562c67e6111~mv2.webp)
![The Rise of Microsoft Teams: Revolutionizing Collaboration and Communication](https://static.wixstatic.com/media/11062b_0263465b1e774718829f5562c67e6111~mv2.jpeg/v1/fill/w_474,h_315,fp_0.50_0.50,q_90,enc_auto/11062b_0263465b1e774718829f5562c67e6111~mv2.webp)
- 2 min
The Rise of Microsoft Teams: Revolutionizing Collaboration and Communication
![](https://static.wixstatic.com/media/f808ef49161b483baeb323114519dde8.jpg/v1/fill/w_250,h_200,al_c,q_30,blur_30,enc_auto/f808ef49161b483baeb323114519dde8.webp)
![Revolutionizing Customer Service: The Impact of AI](https://static.wixstatic.com/media/f808ef49161b483baeb323114519dde8.jpg/v1/fill/w_474,h_379,fp_0.50_0.50,q_90,enc_auto/f808ef49161b483baeb323114519dde8.webp)
- 2 min
Revolutionizing Customer Service: The Impact of AI
![](https://static.wixstatic.com/media/fd7d7783a9e24b205aa3280ecef002d5.jpg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/fd7d7783a9e24b205aa3280ecef002d5.webp)
![CRM Comes to the Contact Centre and Vice Versa](https://static.wixstatic.com/media/fd7d7783a9e24b205aa3280ecef002d5.jpg/v1/fill/w_474,h_317,fp_0.50_0.50,q_90,enc_auto/fd7d7783a9e24b205aa3280ecef002d5.webp)
- 2 min
CRM Comes to the Contact Centre and Vice Versa
![](https://static.wixstatic.com/media/94529b508b40459fb23e9c35b7e7cc0c.jpg/v1/fill/w_250,h_174,al_c,q_30,blur_30,enc_auto/94529b508b40459fb23e9c35b7e7cc0c.webp)
![5 Tips when creating your Customer Service Strategy](https://static.wixstatic.com/media/94529b508b40459fb23e9c35b7e7cc0c.jpg/v1/fill/w_474,h_331,fp_0.50_0.50,q_90,enc_auto/94529b508b40459fb23e9c35b7e7cc0c.webp)
- 1 min
5 Tips when creating your Customer Service Strategy
![](https://static.wixstatic.com/media/7e4bac732f4f406a8366f23a08eefe01.jpg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/7e4bac732f4f406a8366f23a08eefe01.webp)
![4 ways to optimise your Customer Service this year](https://static.wixstatic.com/media/7e4bac732f4f406a8366f23a08eefe01.jpg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/7e4bac732f4f406a8366f23a08eefe01.webp)
- 3 min
4 ways to optimise your Customer Service this year
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![A Workforce Revolution, Well Think Again.](https://static.wixstatic.com/media/11062b_1611e9ab11f3404986146fdac090c763~mv2.jpeg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/11062b_1611e9ab11f3404986146fdac090c763~mv2.webp)
- 2 min
A Workforce Revolution, Well Think Again.
![](https://static.wixstatic.com/media/496f65b8eb9347f0817ed1ac3f4c60f4.jpg/v1/fill/w_250,h_166,al_c,q_30,blur_30,enc_auto/496f65b8eb9347f0817ed1ac3f4c60f4.webp)
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- 1 min
Soniza Win Major International Luxury Retail Client
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![Soniza win a new professional services client.](https://static.wixstatic.com/media/94e202ff9efa4e8889fef9311cb6e0e7.jpg/v1/fill/w_474,h_328,fp_0.50_0.50,q_90,enc_auto/94e202ff9efa4e8889fef9311cb6e0e7.webp)
- 1 min
Soniza win a new professional services client.
![](https://static.wixstatic.com/media/11062b_1bcf3e3ee4ef417c819f8632f5a6e896~mv2_d_5069_3445_s_4_2.jpg/v1/fill/w_250,h_170,al_c,q_30,blur_30,enc_auto/11062b_1bcf3e3ee4ef417c819f8632f5a6e896~mv2_d_5069_3445_s_4_2.webp)
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- 2 min
Making the most of the next 3 months before lockdown v2.0
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![Has Procurement Changed Forever?](https://static.wixstatic.com/media/657d93c686e44e2d9b543a6e1e42cbca.jpg/v1/fill/w_474,h_315,fp_0.50_0.50,q_90,enc_auto/657d93c686e44e2d9b543a6e1e42cbca.webp)
- 1 min
Has Procurement Changed Forever?
![](https://static.wixstatic.com/media/078d305c1ad24c51a5cb407913265dcf.jpg/v1/fill/w_250,h_169,al_c,q_30,blur_30,enc_auto/078d305c1ad24c51a5cb407913265dcf.webp)
![Our Opportunity for Digital Transformation](https://static.wixstatic.com/media/078d305c1ad24c51a5cb407913265dcf.jpg/v1/fill/w_474,h_320,fp_0.50_0.50,q_90,enc_auto/078d305c1ad24c51a5cb407913265dcf.webp)
- 2 min
Our Opportunity for Digital Transformation
![](https://static.wixstatic.com/media/9fbe63a52d6c41878fa68692120b2ad6.jpg/v1/fill/w_181,h_250,al_c,q_30,blur_30,enc_auto/9fbe63a52d6c41878fa68692120b2ad6.webp)
![Soniza win a new Housing Client](https://static.wixstatic.com/media/9fbe63a52d6c41878fa68692120b2ad6.jpg/v1/fill/w_474,h_654,fp_0.50_0.50,q_90,enc_auto/9fbe63a52d6c41878fa68692120b2ad6.webp)
- 1 min
Soniza win a new Housing Client
![](https://static.wixstatic.com/media/fadc828f3819492293734e9444605b5a.jpg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/fadc828f3819492293734e9444605b5a.webp)
![The evolution of contact centre suppliers.](https://static.wixstatic.com/media/fadc828f3819492293734e9444605b5a.jpg/v1/fill/w_474,h_317,fp_0.50_0.50,q_90,enc_auto/fadc828f3819492293734e9444605b5a.webp)
- 1 min
The evolution of contact centre suppliers.
![](https://static.wixstatic.com/media/1d4c57a128494063263ab6f729596843.jpg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/1d4c57a128494063263ab6f729596843.webp)
![Understanding the service you offer and optimising it](https://static.wixstatic.com/media/1d4c57a128494063263ab6f729596843.jpg/v1/fill/w_474,h_316,fp_0.50_0.50,q_90,enc_auto/1d4c57a128494063263ab6f729596843.webp)
- 2 min
Understanding the service you offer and optimising it
![](https://static.wixstatic.com/media/582ed97cb9b9442b86b99e1acd742ff1.jpg/v1/fill/w_250,h_167,al_c,q_30,blur_30,enc_auto/582ed97cb9b9442b86b99e1acd742ff1.webp)
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- 1 min
Soniza win a major retailer in the UK