Our Customers
We've been lucky enough to work with some of the best known brands and industry leaders.
Harrods
Harrods is a department store of over 5000 brands providing luxury fashion, accessories, jewellery, furniture and food.
Project 1: Customer Service Audit & Benchmark
Project 2: Customer Experience Strategy
Project 3: Contact Centre Service Design
Project 4: Overflow Contact Strategy
Poundland
Poundland is a British variety store chain founded in 1990, selling most items at the single price of £1, including clearance items and proprietary brands
Project 1: Customer Service Strategy
Project 2: WAN Benchmarking
Project 3: Mobile Benchmarking
The Economist
The Economist is an international weekly newspaper that focuses on current affairs, international business, politics, and technology.
Project 1: Unified Communications Procurement
Project 2: Solution Implementation Management
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Shelter believes that everyone should have a home. They help over a million people a year with homelessness and housing issues.
Project 1: Telecoms Audit
Project 2: UC & Contact Centre Strategy
Project 3: UC & Contact Centre Procurement
Project 4: Solution Implementation Management
Citizens Advice
Citizens Advice is an independent organisation specialising in advice to assist people with legal, debt, consumer, housing and other problems.
Project 1: Contact Centre Strategy
Project 2: Contact Centre Procurement
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Greene King
Greene King is a large UK brewery who own pubs, restaurants and hotels across the UK. They have 1,600+ locations.
Project 1: Network Benchmarking
Project 2: Network Procurement Review
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DAC Beachcroft
DAC Beachcroft are an international law firm with over 1100 lawyers, 2,500 staff specializing in healthcare, insurance, and real estate.
Project 1: Global Network Strategy
Project 2: Global Network Procurement
Project 3: Mobile Procurement
C. Hoare & Co.
C. Hoare & Co. is a British private bank , founded in 1672 and is the second oldest bank in the UK and the fifth oldest in the world.
Project 1: Contact Centre and UC Strategy
Project 2: Contact Centre and UC Procurement
Project 3: Project Management Support
Hyde Housing
Hyde is one of the largest housing associations working in England, owning or managing circa 50,000 homes in the south of England.
Project 1: Telecoms Benchmarking and Audit
Project 2: Telecoms Strategy
Project 3: Unified Communications Procurement
Project 4: Mobile Procurement
Project 5: Solution Implementation Management
Anchor Housing
Anchor is a large housing association, focused on providing residential care to the over 55's. They manage 54,000 properties over 1,700 locations.
Project 1: Contact Centre Audit and Benchmark
Project 2: Customer Service Audit and Review
Project 3: Customer Service Strategy
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Metropolitan Thames Valley Housing
Metropolitan Thames Valley aims to build 2,000 new homes per year and manages circa 57,000 properties across the UK.
Project 1: Customer Experience Strategy
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Wakefield District Housing
Established in 2005, WDH manage 32,000 properties across the north of England. Their vision is to create confident Communities.
Project 1: Telecoms Audit
Project 2: UC and Contact Centre Strategy
Project 3: Procurement Specification
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Believe Housing
Believe Housing is one of the largest Housing Associations in the North East. Covering the very rural west, east coastline and Durham city centre.
Project 1: UC and Contact Centre Strategy
Project 2: UC and Contact Centre Procurement
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Keepmoat
Keepmoat headquartered in Doncaster are one of the largest private house builders in the UK. Focusing on the first step of the ladder market
Project 1: Telecommunications Audit
Project 2: Telecommunications Strategy
Project 3: Network and Managed Service Procurement
Project 4: Mobile Procurement
Project 5: Solution Implementation Management
IPL Plastics
IPL Plastics are the largest global plastics manufacturer. With plants across the U.S., Europe and China.
Project 1: Global Network Strategy
Project 2: Contract Negotiation
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Bakkavor
Bakkavor are a FTSE 250 food manufacturing company who supply most of the UKs supermarkets with their high-end ready meals.
Project 1: Mobile and UC Audit
Project 2: UC and Mobile Strategy
Project 3: UC and Mobile Contract Negotiation
Illuminated River Foundation
Illuminated River is a long-term art installation transforming the Thames at night with a series of light works that span nine bridges in London.
Project 1: WAN Strategy
Project 2: WAN Procurement
Project 3: Solution Implementation Management
Penguin Random House
Penguin Random House are the largest book publisher in the world, consisting of nine independent publishing houses.
Project 1: Telecoms Audit
Project 2: Contract Negotiation
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The IET
The Institution of Engineering and Technology is a professional engineering institution, consisting of more than 168,000 members.
Project 1: UC and Contact Centre Strategy
Project 2: UC and Contact Centre Procurement
Project 3: Solution Implementation Management
Withers Worldwide
Withersworldwide is an international law firm headquartered in London, , with offices in the United States, Europe, Asia, and the Caribbean.
Project 1: Global Unified Communications Strategy
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Lifeways
Lifeways is the largest supported living specialist in the UK. They help people with health needs to lead more fulfilling, independent lives .
Project 1: Network Audit
Project 2: Telecoms Benchmark
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Leicestershire County Council
Leicestershire County Council is the county council for the English non-metropolitan county of Leicestershire.
Project 1: Mobile Strategy
Project 2: Mobile Procurement
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Lincolnshire County Council
Lincolnshire County Council is the second largest council in England by size and consisting of c.5000 employees.
Project 1: Network Audit and Benchmark
Project 2: Network Strategy
Project 3: Network Feasibility Study​
West Northamptonshire Council
West Northamptonshire Council was formed through the merger of three district Councils and the former County Council.
Project 1: Mobile Strategy
Project 2: Network Audit and Strategy
Project 3: Telephone and Contact Centre Strategy
Project 4: Telephone and Contact Centre Procurement
Project 5: Telephony and Contact Centre Project Management
Chesterfield Borough Council
Chesterfield Borough Council provide services including; benefits and advice, planning and building control, refuse and recycling, etc.
Project 1: Mobile Procurement
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My Home Move
Simplify (Owner of My Home Move) includes six of the largest conveyancing law firms and the two leading independent property services businesses .
Project 1: Telecommunications Audit
Project 2: UC Procurement
Project 3: UC Implementation Management
Project 4: UC systems upgrade management
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Agilisys
Agilisys provide outsourced contact centre and customer service support for several local and county Councils.
Project 1: Contact Centre Strategy and Technical Specification and Design.
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Upfield
Upfield are a global company and brand. They research, develop and manufacturers of food spreads.
Project 1: Global Mobile Strategy
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Churchill Group
Churchill Group are a national facilities management business. Employing over 16,000 staff to support their customers.
Project 1: Mobile Strategy
Project 2: Mobile Procurement
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St Andrews Healthcare
St Andrews Healthcare is a charity providing specialist mental healthcare. They have four large hospitals in the UK.
Project 1: Telephony and Contact Centre Audit
Project 2: Telephony and Contact Centre Strategy
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Millennium & Copthorne Hotels
Millennium & Copthorne Hotels is a global hospitality management and real estate group.
Project 1: Telephony and Contact Centre Strategy
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Diabetes UK
Diabetes UK is a British-based patient, healthcare professional and research charity and "one of the foremost diabetes charities in the UK".
Project 1: Network Audit
Project 2: Data Centre Procurement
Project 3: Network Procurement
NWF Fuels
NWF Fuels are a dedicated fuels and lubricant business with a modern fleet of over 155 vehicles, making us the third-largest in the UK.
Project 1: Customer Service Strategy
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Scotmid Co-Op
Scotmid Cooperative was founded more than 160 years ago and provides groceries throughout Scotland.
Project 1: Mobile Strategy
Project 2: Mobile Procurement
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Solicitors Regulation Authority
The SRA is responsible for regulating the professional conduct of more than 125,000 solicitors in England and Wales.
Project 1: Telecoms Audit
Project 2: Telecoms Strategy
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Cymphony
Cymphony provide outsource call centre services to small to medium sized businesses. They support clients via voice, email and webchat.
Project 1: Contact Centre Strategy
Project 2: Contact Centre Procurement
Project 3: Contact Centre Implementation Management
Flexspace
Flexspace is a UK company offering a wide range of managed business units on flexible terms across 59 business centres nationwide.
Project 1: Telecoms Audit and Benchmarking
Project 2: Network and UC Procurement
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Bath ASU
Bath ASU manufactures thousands of life-changing pharmaceutical products every week, serving customers and their patients nationwide.
Project 1: UC and Contact Centre Strategy
Project 2: UC and Contact Centre Procurement
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