Telecoms Procurement

An effective telecom procurement maximises cost vs benefit. Our technical knowledge of telecoms paired with our experience running telecom procurement means that we can increase efficiency, reduce the timeline and provide peace of mind that all the bases are covered.

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Telecoms Procurement Consultants

Empower your organisation with our specialised Telecoms Procurement Consultancy service. We understand the dynamic nature of the telecom industry and offer strategic guidance to ensure your procurement processes align seamlessly with your business goals.

We know that one size does not fit all when it comes to telecommunications procurement and our approach is to be flexible to each individual client.

We support our clients in running requirements workshops and drawing up a specification to project managing the complete procurement cycle, including bid analysis and contract negotiation.

Our broad depth of knowledge means that we can help our clients procure the right services at the right price.

Contact Centre Procurement

At Soniza our contact centre consultants take the time to understand your challenges, identify clear requirements and work with your team to make sure they align from a strategic standpoint. We can help write the technical, functional and support specification, identify suitable suppliers, run the procurement process, evaluate supplier responses and negotiate the best deal.

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Telecommunications Procurement

UC Procurement

At Soniza we make it our business to be ahead of the market, knowing what new innovations have been released, what's in the pipeline and in which situations solutions work and perhaps more importantly which they don't.

We will work with you to define what's right for the business, what type of suppliers you want to work with and create procurement documentation and agile process based on what you actually need to achieve your goals.

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Network Services Procurement

Network technology and network security is changing at it's fastest rate in over a decade. Businesses needs informed, up-to-date expertise to ensure they're procuring the right solution. Soniza understands the technology, how it fits together, what the benefits are and also how to procure it, cost-effectively while ensuring the business demands are met.

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Mobile Procurement

At Soniza we understand the importance of mobile telephony and have run procurements which have saved our clients millions of pounds over the lifetime of their contracts.

By understanding the market and how suppliers operate we can ensure a robust process and an independent review of proposals enabling our clients to take advantage of the best rates with the right contract terms to support the business.

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Procurement Case Study

Contact Centre Replacement

Citizens Advice

Citizens Advice have over 2,500 sites, 21,000 volunteers and 8.700 staff, making it one of the largest Charities in the UK, helping over 2.4 million people each year.

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Discovery

1. Needs Assessment:

Client Collaboration: Understand the unique business requirements through collaborative workshops and discussions.
Current State Analysis: Evaluate existing telecom infrastructure, identify pain points, and uncover areas for improvement.

2. Market Research and Vendor Analysis:

Market Trends: Stay abreast of industry trends and advancements to inform decision-making.
Vendor Landscape: Conduct a comprehensive analysis of potential vendors, considering their track record, capabilities, and alignment with your organizational goals.

Analysis

5. Competitive Bidding Management:

Transparent Bidding Process: Facilitate a fair and transparent bidding process to encourage healthy competition among vendors.
Clarifications: Share clarifications with all bidders so that each bidder has the same information with which to draw any conclusions.

6. Transparent Analysis:

Bid Evaluation: Complete the evaluation matrix comparing all bidders fairly.
Bidder Short-Listing: Agree with stakeholders which bidders should be short-listed for demonstrations and presentations

Award

7. Negotiations:

Negotiation Expertise: Negotiate to secure favourable terms, pricing, and service-level agreements.
Clarification: Request any clarifications, grey areas in writing and agree the position from both sides in this regard.

8. Contract Finalization and Compliance:

Thorough Review: Scrutinise contracts for clarity, accuracy, and alignment with organizational objectives.
Compliance Assurance: Ensure contracts adhere to industry regulations and standards, mitigating risks and promoting long-term sustainability.

Implement

9. Implementation Support:

Smooth Transition: Facilitate a seamless transition from the procurement phase to implementation.
Stakeholder Training: Provide training and support for internal teams to optimize utilization of new telecom solutions.

10. Performance Monitoring and Continuous Improvement:

Metrics Tracking: Implement robust performance monitoring systems to track vendor performance against agreed-upon metrics.
Feedback Loops: Establish feedback mechanisms for continuous improvement, ensuring ongoing alignment with organizational objectives.

Process

3. RFP Development:

Customised Documentation: Craft detailed Request for Proposals (RFPs) tailored to the specific needs.
Performance Metrics: Define key performance indicators (KPIs) to objectively assess vendor proposals.

4. Project Management:

Ensure Business Alignment: Align project with wider business goals and ensure all stakeholders are aware of project.
Documentation: Create project management documentation to ensure auditable actions are documented for lessons learnt exercise.