Consulting Services

We've refined our consulting services based on our commitment to continuous improvement, so we can deliver for our clients every time.

Innovative, Experienced, Professional Consultants

Your telecoms strategy needs to service your customers, align with the business strategy and provide agility for change.

Define or optimise your target operating model, implement new initiatives or technology, improve CSAT/NPS/SLAs.

Let our experts help you to define requirements, create the specification, evaluate responses...

Want to know, what you've got, where it is, how much it costs and what the equivalent market rate is, Soniza auditing.

Our industry knowledge perfectly places us to manage your project. From contact centre replacements to network upgrades.

Our transformation manager drive real change, we are pragmatic and driven by your defined outcomes.

Want to know more about Soniza and how we can help, click below to learn about Soniza's areas of expertise.

Achieve the Art of the Possible.

Creating a Target Operating Model (TOM)

A target operating model (TOM) is essentially a blueprint that defines how an organization should operate to achieve its strategic...

Elevating Business Success: The Power of Customer Experience Consultancy

In the fast-paced and competitive landscape of today's business world, the significance of customer experience cannot be overstated.

Customer Service Strategy

Developing an effective customer service strategy is crucial for businesses looking to build strong customer relationships, enhance...

UC Review

When conducting a UC review of different solutions, it's important to consider various factors to ensure that the chosen system aligns...