Customer Experience Consultants
Our Customer experience consultants are experts in helping businesses improve their customer service and overall customer experience. We work with companies to identify areas for improvement, develop strategies to enhance customer satisfaction, and implement solutions to increase customer loyalty, satisfaction and retention.
​It's a People Thing.
​Our frameworks have been forged through our long term relationships with our clients, enduring we are evolving to meet contemporary challenges year after year!
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Our services have been designed specifically for our customers and our customers, customers.
Our 360-Degree approach to CX projects reviews the technology, resource and crucially the underlying business processes to improve customer service.
Our CX Consultants help design the optimal target operating model, including management structure, processes, technology and everything that goes into a great customer service solution.
We help our clients with gathering requirements, technical specification, procurement management, bid evaluation and supplier selection.
Our transformational managers work as part of your team ensuring change is implemented properly and that it sticks for the long-term
CX Strategy
Customer experience strategy consulting is a service that helps businesses improve their customer experience. Our team of experts will work with to develop a comprehensive strategy that will help you create a positive and memorable experience for your customers. We will analyse your current customer experience, identify areas for improvement, and provide you with actionable recommendations that will help you achieve your goals. With our help, you can create a customer experience that will set you apart from your competitors and drive customer loyalty.
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Check out our case study on creating a global CX strategy for Christopher Ward.
Contact Centre Procurement
Customer Experience Consultants
Soniza's Contact Centre Procurement Consultancy Service helps our clients optimise their procurement processes. We provide expert technical guidance to help you identify the best solution for your needs,. We can assist creating RFP's, evaluate responses and negotiate contracts. We have a deep understanding of the Contact Centre market and can help achieve significant cost savings while ensuring that the solution is right for the business.
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Check out our case study for Citizens Advice, helping procure a contact centre for 20,000 agents.
Target Operating Model
Our Target Operating Model Consultancy service is designed to help businesses optimise their operations and achieve their strategic goals. Our team of experts will work closely with you to understand your unique needs and develop a customised plan that aligns with your business objectives. We provide a range of services, including process optimisation, organisational design, and technology implementation, to help you achieve operational excellence and drive growth.
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See how we helped Vico Homes create a long-term target operating model to support changing client demands.
Transformation Management
Customer Experience Consultants
Customer experience transformation consulting is a service that helps businesses improve their customer experience by identifying areas for improvement and implementing solutions to enhance customer satisfaction and operational efficiency. Our team of experts will work with you to seamlessly transition from your current state to your desired service model with minimum effort. With our consulting services, you can expect to see increased customer loyalty, improved customer retention, and ultimately, increased revenue for your business.
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