Creating a Target Operating Model (TOM)
A target operating model (TOM) is essentially a blueprint that defines how an organization should operate to achieve its strategic...
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BPO Consultants
Our BPO (Business Process Outsourcing) consultancy is designed specifically for companies looking to find a BPO partner. Whether that's onshore or offshore, we can help define and document your requirements, identify suitable partners and support the procurement. Our approach saves you time and money and ensures you have the best chance of success.
BPO Consulting
We understand the dynamic needs of modern businesses and provide a tailored consulting services to enhance efficiency, reduce costs, and drive growth.
Our BPO consultants are committed to delivering tangible results and sustainable value to your organisation through identifying the right outsourcing solutions.
Our strategic guidance lets us help you unlock the full potential of your business through optimised processes and enhanced efficiency.
BPO Consultant Services
Our services have been designed specifically around what we have experienced from our clients. Our continuous improvement framework ensures we are evolving to meet contemporary challenges year after year.!
Create Your BPO Target Operating Model
Our Target Operating Model Consultancy service is designed to help businesses optimise their operations and achieve their strategic goals. Our team of experts will work closely with you to understand your unique needs and develop a customised plan that aligns with your business objectives. We provide a range of services, including process modelling, resource alignment, and technology sourcing, to help ensure your requirements are correctly defined to find the right partner.
BPO Strategy
The right BPO strategy is a service that helps businesses improve their operational efficiency . We will work with to develop a comprehensive strategy that will help you create a positive and memorable experience for your customers. We will work with you in identify areas for improvement, and provide you with actionable recommendations that will help you achieve your goals. With our help, you can create an experience that will set you apart from your competitors and drive customer loyalty.
Transformation
Identifying and transforming your operations by selecting a BPO partner who can meet your short-, medium-, and long-term goals is a complex transformation process. We help our clients by identifying areas for improvement and enhance customer satisfaction to ensure a successful implementation of service. Our team of experts will work with you to analyse your current processes, identify pain points, and develop a plan for transformation. With our consulting services, you can expect to see increased customer loyalty, improved customer retention and/or increased sales .
Strategy Case Study
Outsourcing BPO Consulting
Our client is a global sales organisation which specialise in the selling into the European and US markets. Our consultants helped them define requirements, and identify an off shore BPO provider which resulted in a reduction of 42% operating cost and increased sales of 18%.
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