Soniza
Soniza is a leading Telecoms and Customer Service Consulting firm, focusing on helping our client achieve digital transformation and customer service excellence. Our consultants have for 20 years provided valued, expert advice and guidance to our clients across all areas of telecoms and customer service, and our clients are some of the most recognised brands both in the world.
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Our expert telecom consultants align technology to meet business challenges and strategic business goals. We work with our clients to find solutions, enabling new ways of working, driving efficiencies in process and cost, and facilitating change for the better.
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Our unique approach and passion towards our industry provide our customers with truly independent advice, comprehensive analysis, and pragmatic solutions.
The Art of the Possible.
SERVICES
Smart CX Consulting
Our Smart methodology paired with the experience of Contact Centre Consultants enables us to provide a true 360 review of operations, from people and process to technology and operating models.
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Smart CX Strategy
We help our customers create a comprehensive Customer Service Strategy which addresses challenges and provides a step-by-step plan to achieve the desired outcomes of the service.
02
Smart Contact Centre Procurement
Our CX technology procurement service has helped clients as small as 30 seats and as large as 20,000 seats get the right technology and service at the best price.
03
Smart CX Optimisation
Whether you're looking at optimising service levels, leveraging technology investments, enhancing processes or reviewing resource and management structures, we've got you covered.
04
Smart Transformation Management
We help our customers create a comprehensive Customer Service Strategy which addresses challenges and provides a step-by-step plan to achieve the desired outcomes of the service.
We Take Pride in Our Clients
Innovative, Experienced, Professional Consultants
We Take Pride in Our Numbers
20
Years of Experience
£100m+
Services Procured
25
Industries Covered
22
Countries World Wide
5
Industry Awards
We Take Pride in Our Clients
Consulting Services
Auditing - A comprehensive review of technology and service.
Benchmarking - A comparison with market rate commercials or service.
Strategy Formation - Where do you want to get to and how to get there.
Procurement - From requirements gathering to contract award.
Project Management - Helping clients achieve their goals
Optimisation - Providing ongoing continuous improvement and ROI
Independent
Pragmatic
Collaborative
Areas of Expertise
We help connect people.
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Through a range of services and technology we help our customers connect, both internally via technology and infrastructure, and externally via customer service, business processes and resource .
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Our dedicated team of ICT consultants help our clients get the best ROI, ensuing not only a step change but ongoing continuous improvement of service, technology and customer experience.
Our 360-Degree approach to CX projects reviews the technology, resource and crucially the underlying business processes to improve customer service.
UC is now critical to a productive workforce. We help our clients identify the right technology to support the agile and hybrid environment.
We help our clients design the network of the future. Facilitating changing working patterns and supporting the wider IT and Business Strategy
As mobile comms becomes more important in the remote workplace, our clients can be sure their solution is fit for purpose while keeping costs low.