Independent Telecommunications Consultants
Soniza is a leading Telecoms and Customer Service Consulting firm, focusing on helping our client achieve digital transformation and customer service excellence. Our consultants have for 20 years provided valued, expert advice and guidance to our clients across all areas of telecoms and customer service, and our clients are some of the most recognised brands both in the world.
Our expert telecom consultants align technology to meet business challenges and strategic business goals. We work with our clients to find solutions, enabling new ways of working, driving efficiencies in process and cost, and facilitating change for the better.
Our unique approach and passion towards our industry provide our customers with truly independent advice, comprehensive analysis, and pragmatic solutions.
We Take Pride in Our Clients
Areas of Expertise
We help connect people.
Through a range of services and technology we help our customers connect, both internally via technology and infrastructure, and externally via customer service, business processes and resource .
Our dedicated team of ICT consultants help our clients get the best ROI, ensuing not only a step change but ongoing continuous improvement of service, technology and customer experience.
Our 360-Degree approach to CX projects reviews the technology, resource and crucially the underlying business processes to improve customer service.
UC is now critical to a productive workforce. We help our clients identify the right technology to support the agile and hybrid environment.
We Take Pride in Our Numbers
Years of Experience
Countries Consulted In
Clients We've Helped
Auditing - A comprehensive review of technology and service.
Benchmarking - A comparison with market rate commercials or service.
Strategy Formation - Where do you want to get to and how to get there.
Procurement - From requirements gathering to contract award.
Project Management - Helping clients achieve their goals
Optimisation - Providing ongoing continuous improvement and ROI