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Telecommunications and CX Consultants

Achieve the Art of the Possible.

Experience is

Independent Telecommunications Consultants

Soniza is a leading Telecoms and Customer Service Consulting firm, focusing on helping our client achieve digital transformation and customer service excellence. Our consultants have for 20 years provided valued, expert advice and guidance to our clients across all areas of telecoms and customer service, and our clients are some of the most recognised brands both in the world.

Our expert telecom consultants align technology to meet business challenges and strategic business goals.  We work with our clients to find solutions, enabling new ways of working, driving efficiencies in process and cost, and facilitating change for the better. 

Our unique approach and passion towards our industry provide our customers with truly independent advice, comprehensive analysis, and pragmatic solutions. 

We Take Pride in Our Clients

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Areas of Expertise

We help connect people.

Through a range of services and technology we help our customers connect, both internally via technology and infrastructure, and externally via customer service, business processes and resource .

Our dedicated team of ICT consultants help our clients get the best ROI, ensuing not only a step change but ongoing continuous improvement of service, technology and customer experience.

Our 360-Degree approach to CX projects reviews the technology, resource and crucially the underlying business processes to improve customer service.

UC is now critical to a productive workforce. We help our clients identify the right technology to support the agile and hybrid environment.   

We help our clients design the network of the future. Facilitating changing working patterns and supporting the wider IT and Business Strategy

As mobile comms becomes more important in the remote workplace, our clients can be sure their solution is fit for purpose while keeping costs low.  

We Take Pride in Our Numbers


Years of Experience


Services Procured


Industries Covered


Countries Consulted In


Clients We've Helped

Consulting Services

Auditing - A comprehensive review of technology and service.


Benchmarking - A comparison with market rate commercials or service.


Strategy Formation - Where do you want to get to and how to get there.


Procurement - From requirements gathering to contract award.


Project Management - Helping clients achieve their goals


Optimisation - Providing ongoing continuous improvement and ROI  


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