News

We’ve all heard it, “working from home is going to become the new normal”, “the workplace will never be the same again”, “businesses...

First of all, lets define what an elastic infrastructure is. The idea is that infrastructure is able to scale up and down seamlessly and...

The talk of Cloud telephony is often branded about like it’s the answer to all your problems. There are, however, a number of reasons...

Many companies are now selling Internet calls as part of a solution for businesses. Companies selling this claim that voice quality is...

With Unified Communications (UC) now the norm for a new telephony deployments, does it really matter which one I choose? There are the...

There are many advantages to enabling real-time video in the contact centre. For a maintenance company it can allow agents to see faults...