2 minA Workforce Revolution, Well Think Again.We’ve all heard it, “working from home is going to become the new normal”, “the workplace will never be the same again”, “businesses...
2 minTelephony is moving to an elastic infrastructure!First of all, lets define what an elastic infrastructure is. The idea is that infrastructure is able to scale up and down seamlessly and...
2 minIssues with Cloud TelephonyThe talk of Cloud telephony is often branded about like it’s the answer to all your problems. There are, however, a number of reasons...
1 minShould business calls cross the InternetMany companies are now selling Internet calls as part of a solution for businesses. Companies selling this claim that voice quality is...
1 minIs Unified Communications becoming a commodityWith Unified Communications (UC) now the norm for a new telephony deployments, does it really matter which one I choose? There are the...
1 minShould I implement video in the contact centre?There are many advantages to enabling real-time video in the contact centre. For a maintenance company it can allow agents to see faults...