3 min4 ways to optimise your Customer Service this yearIn this time of uncertainty, keeping the ‘lights on’ has been the challenge for many customer service centres, but that doesn’t need to...
1 minSoniza Win Major International Luxury Retail ClientSoniza have won a major global retailer. The project includes a review of all communications technology and specific business processes....
1 minSoniza win a new Housing ClientSoniza have won a new housing association client based in the North East of UK. The project is to help drive digital transformation...
2 minUnderstanding the service you offer and optimising itIn a world where customer service can be the difference between success and failure, what really makes the difference? The answer is very...
1 minSoniza win a major retailer in the UKSoniza are very pleased to announce that we've signed an major retailer in the UK. The project is to scope, develop and execute the...
2 minDo you really need a new contact centre?One of the questions we pose to clients when looking at contact centre procurement projects is ‘do they actually need a new contact...
1 minShould business calls cross the InternetMany companies are now selling Internet calls as part of a solution for businesses. Companies selling this claim that voice quality is...
2 minProactive customer engagementThe cost of existing customer engagement is high for most organisations. To have a contact centre is expensive. So what’s the best way...
2 minThe rise of the self service contact centreOne to one customer service is expensive. To have one agent speaking with one customer can cost a lot of money. The technology needed,...
1 minThe industry is shifting focus to customer engagementWith Unified Communications now the norm for new telephony deployments, manufacturers have turned their attention to the Contact Centre...
1 minShould I implement video in the contact centre?There are many advantages to enabling real-time video in the contact centre. For a maintenance company it can allow agents to see faults...