SONIZA

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    Proactive customer engagement
    • 2 min

    Proactive customer engagement

    The cost of existing customer engagement is high for most organisations. To have a contact centre is expensive. So what’s the best way...
    The rise of the self service contact centre
    • 2 min

    The rise of the self service contact centre

    One to one customer service is expensive. To have one agent speaking with one customer can cost a lot of money. The technology needed,...

    SONIZA

    0800 334 5878

     

    info@soniza.co.uk

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    50 Liverpool Street

    London

    EC2M 7PR

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      • Telecoms Strategy
      • Telecoms Procurement
      • Telecoms Audit
      • Telecoms Benchmarking
    • Expertise
      • Customer Experience
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      • Network / WAN
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    • Our Mission
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    News Stories

    CRM Comes to the Contact Centre and Vice Versa

    CRM Comes to the Contact Centre and Vice Versa

    5 Tips when creating your Customer Service Strategy

    5 Tips when creating your Customer Service Strategy

    4 ways to optimise your Customer Service this year

    4 ways to optimise your Customer Service this year