1 min5 Tips when creating your Customer Service StrategyWe have created the following tips to ensure you get a great customer service strategy: Define The Problem - Be Specific. It is...
2 minThe rise of the self service contact centreOne to one customer service is expensive. To have one agent speaking with one customer can cost a lot of money. The technology needed,...
1 minThe industry is shifting focus to customer engagementWith Unified Communications now the norm for new telephony deployments, manufacturers have turned their attention to the Contact Centre...