3 min4 ways to optimise your Customer Service this yearIn this time of uncertainty, keeping the ‘lights on’ has been the challenge for many customer service centres, but that doesn’t need to...
2 minUnderstanding the service you offer and optimising itIn a world where customer service can be the difference between success and failure, what really makes the difference? The answer is very...
2 minDo you really need a new contact centre?One of the questions we pose to clients when looking at contact centre procurement projects is ‘do they actually need a new contact...