2 minIs the reign of the MPLS coming to an end?With increasing pressure to sweat assets and drive efficiencies, is the reign of the MPLS coming to an end? Certainly the networks would...
1 minIs Unified Communications becoming a commodityWith Unified Communications (UC) now the norm for a new telephony deployments, does it really matter which one I choose? There are the...
1 minHow to reduce mobile costsReducing mobile costs has for years gone in cycles. Staff are issued with mobiles, an initiative is put in place to reduce costs and then...
1 minShould I implement video in the contact centre?There are many advantages to enabling real-time video in the contact centre. For a maintenance company it can allow agents to see faults...