Board Meeting

CASE STUDY

Withers was established in 1896 to be trusted advisors to successful people and businesses with complex legal needs, in good times and bad.  Specifically, the practice covers banking and finance, commercial litigation, corporate law, divorce and family, employment, immigration, International arbitration, IT and data protection, private clients, real estate and tax.

 

Withers Worldwide have 1,200 staff across 17 offices globally. 

The Challenge

Withers Worldwide had a mixed estate of voice and conference services almost all of which are provided, manufactured, configured and supported differently within the business.  The estate has grown in complexity over time and has been based on technology being available and staff/client demand.

Services were not integrated nor aligned to the needs of the organisation and this has led to in some instances a poor user experience and frustration. 

The impact of the disparate estate could be summarised by an inconsistent user and more importantly customer experience.  Withers had several platforms which provide overlapping functionality and users are asked to act differently depending on the circumstance which results in confusion and complexity.

This historical approach presented a barrier in seamless easy communications due to the different systems not working as a single system.

Professional Woman in an Office
Two Men in Office

The Solution

In order to achieve the success criteria identified at the beginning of the project, we followed the below tasks: 

  • Data Gathering – We worked with several departments within the business to gather metric data for the project. This includes usage data where known, licence numbers and costs.

  • Requirements Workshops – We completed workshops with I.T., Partners, Professional Support Lawyers, Client Services, Marketing, L&D and some of the Legal Teams, as well several one to one workshop with key staff.  This has provided an overview of how different areas of the business communicate and highlighted some of the challenges they face regarding communication.

  • Solution Options – Working with the project team allowed us to present several different options, detailing the pros and cons of different approaches and the commercial and practical implications of implementing each option. 

  • UC Strategy – We created a comprehensive unified communications (UC) strategy which documented the different strategy options and procurement strategy which should be implemented or order to achieve the wider business deliverables. 

The Outcome

Withers Worldwide now have a strategy which incorporates:

 

  • Solution Design

  • MoSCoW scoring matrix of solution functionality

  • Network Provisioning and SIP

  • IT Service Centre Solution

  • Meeting Room Provisioning

Additionally, a procurement strategy which addresses:

  • Global UCaaS manufacturers

  • Route to market

  • Manufacturer recommendation

  • Timeline

  • Resource strategy

 

 

 

 

 

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