Penguin Random House (PRH) is the international home to nearly 250 editorially and creatively independent publishing imprints. Their mission is to foster a universal passion for reading by partnering with authors to help create stories and communicate ideas that inform, entertain, inspire, and to connect them with readers everywhere.


With a rich history dating back to the 1800s, their expansive publishing portfolio contains books and products for readers of all ages at every stage of life. Penguin Random House count more than 70 Nobel Prize laureates and hundreds of the world’s most widely read authors as part of the company.

The Challenge

Penguin Random House (PRH) understood that telecoms had not been reviewed in some time and that although service levels were acceptable, costs had remained largely stagnant for a significant period. PRH had over 12 months to run with the incumbent supplier on the existing contract and so enlisted the help of Soniza to achieve cost savings.

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Editorial Design

The Solution

Soniza completed an extensive audit process of all services, identifying a number of services which were no longer in use, service charges which were not in line with the contract and connectivity to sites which had been decommissioned some time ago.


Soniza benchmarked all costs and services against market rates, verifying these against both their in-house database of service costs and against two independent service providers. This ensured all costs were verified and provided a strong negotiating position with the incumbent supplier.


Soniza presented their findings to PRH and were instructed to negotiate with the incumbent in order to achieve the savings identified in the benchmarking exercise and cancel infrastructure which was no longer in use or not required.

The Outcome

From the work completed by Soniza, PRH could boast savings of 51% compared with the incumbent costs.


The savings also created a better working relationship between the incumbent supplier and the client.


Soniza’s involvement in the project meant the client could achieve savings quickly and without affecting users in any way. The savings also freed up funds to allocate to other projects enabling budgets to be met for the department.

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