Soniza win a new professional services client.

Soniza has won a new client providing business support services to over 1,000 clients. Our commission is to review the technology, service and business processes in order that the business becomes more efficient and can support more customers without increasing headcount. We will investigate digital transformation in the service offering, efficiencies to be gained through technology and A.I. and working practices to be adopted and managed in the future. This is a great fit for Soniza playing on our strengths and we look forward to a successful project together. If you'd like to know more about how Soniza can help, please do not hesitate to contact us now.

Making the most of the next 3 months before lockdown v2.0

If the media are to be believed, we are heading into a second lockdown, it may not be quite yet but it sounds like it’s coming and by all accounts, October/November will be the furthest away we can hope for. Many companies still getting to grips with the last lockdown, shifting the workforce to agile working etc. but now they're being asked to plan for the next one, whatever it looks like. COVID19 hit the UK in March 2020 and businesses were forced to make many tactical decisions in order to get their workforce up and running as quickly as possible, this meant buying thousands of laptops and mobiles, buying analogue phones for people to plug in at home and quickly ramping up remote and virtu

Has Procurement Changed Forever?

Prior to COVID19 hitting the UK, a telecoms procurement could take somewhere between 3 months – 6 months. Since March Soniza has run 5 procurement exercises all being completed in less than 4 weeks. This includes requirements gathering, RFP, supplier engagement, supplier presentations and contract award. So what’s changed? Obviously, urgency has played a big part in the process but what else? For a start, staff focus has been mandatory, staff haven’t had to juggle diaries quite so much and the efficiencies of video conferences and collaboration has made requirements workshops much easier to manage and get engagement on. Compliance, due diligence and company review has been more direct and

Our Opportunity for Digital Transformation

As we are easing out of lockdown it is good to take a moment to reflect on how organisations and their customers managed the crisis. When the Coronavirus crisis struck forcing all but key workers to be locked down at home the need for communications was even greater. The speed of lockdown was incredibly fast, shifting the UK’s workforce from their offices into their homes giving organisations minimal time to adjust. Most organisations fast-tracked their Remote Working plans deploying Unified Communication (UC) elements of their telephone platforms, the subsequent demand on vendors, distributors and resellers was considerable. If the inhouse system was not able to support a UC service IT Dire

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