Four Business-Transforming Benefits of Using a Contact Centre Consultant

The contact centre sector is booming – but challenges facing the industry mean C-Suites should consider hiring a Contact Centre Consultant to secure their plans for growth. The future is looking bright for the contact centre sector; the industry boasts over 6,200 centres in the UK and employs over 4% of the country’s working population with these figures expected to grow even further in the months ahead. While offering genuine opportunities for sizeable growth, there are several emerging challenges that could hamper progress including average call durations rising to the highest figure ever recorded and the need for true omnichannel experiences for customers; the latter in particular require

How A Mobile Audit Can Benefit Your Business

In today’s fast paced world, mobile phones are a vital part of any company. Businesses need to be able to communicate quickly and efficiently around the clock, so telecommunications, and mobile phones often consume a large part of any budget. As each new development promises to make our businesses more streamlined than ever before, we end up spending huge amounts to keep up with the latest technology. However, with all these changes and upgrades, many people don’t realise that they are spending their budget on services that they are no longer using. This is where a mobile audit can benefit your business. How does a mobile audit work? A mobile audit is an analysis of a mobile estate to identi

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