October 14, 2019

Soniza have won a new housing association client based in the North East of UK.

The project is to help drive digital transformation within the business in order to increase communications efficiently.

The strategy will be looking at both front and back office, optimising...

October 8, 2019

The contact centre market has always moved in cycles as technology allowed it to, from the days of Siemens, Nortel and Avaya owning the market, where ACD and reporting was ‘cutting edge’ to Cisco, Mitel and Genesys offering data (email) integration to the already estab...

October 1, 2019

In a world where customer service can be the difference between success and failure, what really makes the difference?

The answer is very clear, get the basics right.

  • First point resolution

  • Update customers even if you don’t have an answer

  • Use the right tec...