Telecom Strategy Consulting
At Soniza we not only understand technology but we also understand business. We pride ourselves on going the extra mile for our clients, taking into account all influences both inside and outside the organisation.
Soniza provide our clients with the confidence of working with a partner that has experience, a comprehensive understanding of what makes a good strategy and provides practical, impartial, independent advice.
Contact Centre Strategy
Getting your Contact Centre Strategy right can be the difference between winning and losing in any market. The Contact Centre is where customers go to, be served, get information, report faults, complain and most importantly, often, to make an order or reorder. Making these processes easy for the customer and easy for the business is the Contact Centre Strategy.
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Telecommunications Strategy
Network Services Strategy
With applications and services migrating and a workforce which agile, getting the network strategy right, taking into account, design, security and service is critical for modern business. Soniza's network consultants can help identify risks, evaluate options and create the right strategy to ensure the business a secure but flexible approach to your network. ​
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UC Strategy
By selecting to work with Soniza you will have an informed, well thought out and reasoned UC strategy We pull upon our experience and knowledge and work with our clients to form a strategy that facilitates your business goals, working within your budget. As the market continues to consolidate it's more important than ever to implement a strategy which is going to support your businesses for at least the next 5 years.
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Mobile Strategy
A good mobile strategy provides flexibility for staff, improved functionality, reduced costs and increases transparency for users and management. Our expert team of professionals are passionate about developing the most comprehensive mobile strategy to ensure you make saving both on day one but also throughout the contract. Contact us now for more information about how we can help you save money and reduce management overheads..
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Strategy Case Study
Contact Centre Strategy
Harrods
Harrods Limited is a department store located on Brompton Road in Knightsbridge, London. he store occupies a 5-acre (2 ha) site and has 330 departments covering 1.1 million sq ft of retail space and Harrods employ over 8,000 staff at their London location alone.
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Discovery
1. Vision and Goals:
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Vision: Define a compelling and aspirational vision that outlines the long-term direction and purpose of the project.
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Goal Setting: Define overarching strategic goals aligned with the organization's mission and vision.
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Objective: Establish specific, measurable, achievable, relevant, and time-bound (SMART) objectives to support each strategic goal.
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2. Stakeholders:
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Project Team: Select project team based on ability, skills, relevancy, and engagement. Keep stakeholders informed of progress.
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Communication: Develop a communication strategy to ensure employees & stakeholders understand & support strategic direction.
